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Storming - a stage of friction and conflict

Who is in charge? How will we do this?

March 8, 2019

This stage is perhaps an early test of whether the team has the ability to be a high performing one.

Giesen and Osborne (2008) believe that teams that can effectively manage conflict at this stage move on to a 'good' norming stage.

Teams that do not effectively manage conflict here move into a 'bad' norming stage where team development stalls and dysfunction may set in.

The types of things that the team might ask at this stage are:

  • Who is in charge?,
  • How will we do this?

You might be asking yourself at this stage: Will I be respected?

During this stage team members need to know that:

  • their team leader is not afraid to address team conflict,
  • there are processes to address and resolve differences within the team,
  • the team is committed to creating and maintaining a work environment that fosters teamwork and allows for open communication,
  • support will be provided to help any team member who needs to develop their skills to allow them to work more effectively within the team, and
  • all members will be held to the same expectations of behaviour and work standards (Giesen & Osborne, 2008).

If a team has difficulty moving from this to the 'norming' stage it may be that:

  • the team has a a conflict-averse leader,
  • there are too many 'hot-button' issues that have been left unaddressed for too long and
  •  the unresolved nature of these is harming interpersonal relationships between team members, and/or
  • team members lack the ability to talk through conflict (Giesen & Osborne, 2008).