Return to site

Transactive Memory

The most powerful way to facilitate sustainable performance and learning.

· team,to-sort

A transactive memory encompasses two key components:

  • the stocks of knowledge possessed by your teammates
  • awareness of who knows what in a team

Benefits of transactive memory:

  • Better search and acquisition of information
  • Tacit coordination & eliminating coordination losses
  • Less likely to fall into common information trap
  • Teams perform better on tasks that require memory and information retrieval

Source: Moreland et al. (1998), Gruenfeld et al. (1996), Thompson (2000)

Developing transactive memory

  • Transactive memory eases the repetition of a task 
  • Transactive memory reduces the  number of errors

Source:Liang et al. (1995)

Training in the same team produces by far superior performance than any other training appproaches. Source:Moreland et al. (1996)

So to develop transactive memory

  • Training in work teams
  • Training focused on the task to be done
  • Especially relevant for execution-focused teams