Task & relational processes: manage conflict
Conflict is a process of opposition and confrontation
Task (Cognitive) conflict
>Signs an signals
Relationship (Affective) conflict
>Signs and signals:
Source: Jehn (1994,1995), Jehn and Bendersky (2003), Pelled et al. (1999), DeChurch and Marks (2001)
High levels of task conflict can make implementation difficult and harden consensus.
Even if task conflict can drive to team performance, it usually evolves in relationship conflict.
Temporal aspects of conflict
Source: Johan and Mannix (2011)
Mitgate relationship conflict
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